Support

We're here to help

Get in Touch

If you have questions, need help, or want to share feedback about MiniSet, we'd love to hear from you. Our support team typically responds within 24-48 hours.

📧 Email Support

For technical support, feature requests, bug reports, or general inquiries:

When contacting us, please include:

  • Your Apple Watch model and watchOS version
  • A detailed description of your issue or question
  • Screenshots if applicable (helps us understand the problem better)
  • Steps to reproduce the issue (if reporting a bug)

Common Issues & Solutions

App not syncing or loading properly

A Synchronization from a clean install may take several minutes depending on the amount of data. Try restart the app expected data is not visible immediately.

Data export issues

When you export your workout data to CSV, the app generates a secure, private download link that's valid for 5 minutes. This link is unique to your export and protected with cryptographic security tokens, making your data practically private even though it uses CloudKit's infrastructure.

If you're having trouble with exports:

  • Ensure you have an active internet connection
  • Make sure you're signed in to iCloud on your device
  • Check that you have enough iCloud storage space
  • The export link expires after 5 minutes - generate a new one if needed
  • Don't share your export link with others as it provides access to your workout data

Voice input not working

Ensure microphone permissions are enabled for MiniSet in your iPhone's Settings > Privacy > Microphone. Also check that your Apple Watch's microphone is working properly by testing Siri.

Feature Requests

We're constantly working to improve MiniSet based on user feedback. If you have ideas for new features or improvements, we'd love to hear them! Send your suggestions to minisetapp@gmail.com with "Feature Request" in the subject line.

Report a Bug

Found a bug? Help us fix it by sending a detailed report to minisetapp@gmail.com. Please include:

  • What you were trying to do
  • What happened (the bug)
  • What you expected to happen
  • Steps to reproduce the bug
  • Screenshots or screen recordings if possible

Data Export & Ownership

Your workout data belongs to you. MiniSet makes it easy to export all your data in CSV format, which you can use with other apps, spreadsheets, or for your own analysis.

How Export Works

When you export your data, MiniSet creates a secure download link using CloudKit. This link:

  • Is protected with cryptographic security tokens (practically impossible to guess)
  • Remains valid for 5 minutes from creation
  • Is unique to your export and your iCloud account
  • Can be accessed from any device with the link
  • Should not be shared with others as it provides access to your workout data

Export Tips

  • Save the link: Copy or bookmark your export URL if you need to access it multiple times
  • Privacy: Treat the export link like a password - don't share it publicly
  • Expiration: After 5 minutes, generate a new export if you need fresh data
  • Format: CSV files can be opened in Excel, Google Sheets, Numbers, or any spreadsheet app

Response Time

We strive to respond to all support emails within 24-48 hours during business days. For urgent issues affecting app functionality, we'll do our best to respond even faster. Please note that we may take longer to respond during weekends and holidays.